Change of ownerships


Telia is selling its mobile wallet business line, mTasku. The sale is expected to be finalised on 15 June 2022. Upon completion of the sale and thereafter, the new owner of mTasku will be Moneery OÜ.

The users of mTasku will be able to continue to use the mTasku app and its functionalities in the manner they are accustomed to as long as they accept the new service provider’s (Moneery OÜ) terms of use when they open the app after the specified date.

The decision to sell originated from the fact that the field of mTasku is not related to Telia’s main business, which means that the service may not get all of the attention it needs for further development.

Telia is glad to be able to entrust the further development of this field to Moneery OÜ, which has already been involved in creating and designing mTasku through various key personnel.

In connection with the sale, all rights and obligations related to mTasku will be transferred to the new owner.

Most of the opportunities included in the mTasku app remain the same for the user, meaning that mTasku can still be used to pay for purchases, make donations, and add different bank and loyalty cards to your mobile wallet. As the only exception, services based on the NFC SIM card will be discontinued in mTasku from 1 June 2022. This means that Ühiskaart cards and access services of institutions can no longer be purchased, created, or used with mTasku.

Due to the change of ownership, the terms of use and the privacy notice of mTasku will change. When the change of ownership has taken place, all mTasku users will receive a relevant notification in the app.

Once the change of ownership of mTasku has taken place, you can contact the new service provider by sending an e-mail to [email protected] or by calling +372 66 595 88.


FAQ


  • Who will be the new owner of mTasku from 15 June 2022?

    Telia is selling its mobile wallet business, mTasku, to Moneery OÜ, whose owners have been involved in the creation, development and design of the mTasku app through various key individuals.

    How does the sale of mTasku affect me and how can I continue to use mTasku?

    You can continue using the mTasku app and its functionality in the usual manner after the change of ownership. For this, you must agree to the new terms of use when you open the app on 15 June 2022. You can read the new terms of use and the privacy notice in advance at www.mtasku.ee

    Following the change in ownership, will I automatically remain an mTasku user?

    If you have used the mTasku app within the previous 12 months, your wallet will be preserved together with the transaction history, and you simply have to agree to the terms of use of the new owner for further use of the service.

    If you have not used mTasku in the past year but want to do so in the future, you will have to download and configure the mTasku app again. In this case, the transaction history and added service cards will not be automatically included.

    Which services will change with change of ownership?

    The only services that will be ending in mTasku are those based on NFC SIM cards. This means that new Ühiskaart cards and access services of institutions can no longer be purchased, created or used with mTasku.

    Will the cost of purchasing an mTasku Ühiskaart be reimbursed?

    Yes, if the card is not older than two years, the purchase cost of the card (€ 2) will be reimbursed to the ticket system account linked to the user’s personal identification code. This money can be used to buy the right to travel on public transport with an existing physical Ühiskaart or after the acquisition and personalisation of a new Ühiskaart with a personal identification code. The amount will be transferred to the ticket system account linked to the personal identification code by no later than 12 June 2022.

    Example: the mTasku Ühiskaart has a balance of €3.5, and €2 has been spent on the purchase of the card. The new balance after the refund is €5.5, which can be used to purchase a public transport ticket.

    What happens to the money on my mTasku Ühiskaart?

    The money on the mTasku Ühiskaart will remain linked to the personal identification code in the ticketing system account. This money can be used to buy the right to travel on public transport with an existing physical Ühiskaart or after the acquisition and personalisation of a new Ühiskaart with a personal identification code.

    How can I use the refunded money?

    The money can be used to buy public transport travel rights with an existing physical Ühiskaart. If the user does not own an Ühiskaart, they must purchase a new physical Ühiskaart.  The refunded money cannot be used to buy a new Ühiskaart, but will be automatically transferred to your physical card after the new Ühiskaart has been personalised. The money can then be used to buy the right to travel on public transport.

    Can I ask for the amount to be refunded to a current account?

    Yes, if you do not wish to use the balance on your Ühiskaart, please fill in the application form and send it digitally signed to Customer Support at [email protected] Submit the application no later than by 31 August 2022. The application must include:


    • the Ühiskaart number
    • identification code to which the Ühiskaart is linked
    • the amount to be paid
    • the name of the person to whose account the money is to be returned
    • the number of the current account to which the money is to be returned
    • the reason for the refund (example: Closing of the Ühiskaart in mTasku)

    Can I withdraw the amount to be refunded in cash?

    Yes, you can withdraw the refund amount in cash as well. To do so, contact the customer service point located at Vabaduse väljak 7, Ridango AS, desk No. 3, where you can submit an application on paper. You must take an identity document with you. Submit the application no later than 31 August 2022.

    Customer service hall opening times:

    Mon 8.15–18.00
    Tue, Wed, Thu 8.15–17.00
    Fri 8.15–14.00

    If you have any questions, please contact Customer Support at [email protected]

    Whom can I contact in the future regarding mTasku?

    The new Customer Service channels are the e-mail address [email protected] and the telephone number +372-665-9588

    If I want to stop using the mTasku app, what do I need to do to delete my data?

    To opt out of the mTasku service, select Menu -> Activities -> Close mTasku in the app.